Your data

Delete your account

Last updated: 3 November 2026. You can delete your Lumelle account and everything linked to it at any time, in the app or on the site. Lumelle is operated by Agentiq Limited, Hong Kong.

In the Lumelle app

• Open the Account tab.
• Tap “Delete my account”. If you never signed in, the button reads “Delete my data”.
• Tap “Delete everything”.

On the site

• Sign in at lumelle.studio with the Google or Apple account you use for Lumelle.
• Open your account page: lumelle.studio/#account.
• Tap “Delete my account”, then “Delete everything”.

By email

If you cannot sign in, write to contact@lumelle.studio from the email address of your account, or tell us which Google or Apple account you used. We delete the account and answer within 30 days.

What is deleted, and when

• Right away: your account, its sign-in with Google or Apple, your credits, your list of creations, your notification token and your settings. Credits left are lost and cannot be refunded.
• Your photos and the images created from them are erased within 7 days at most, as every photo is (see our Privacy policy).
• In our own records, usage events are kept without any link to your account.

What we keep

• A one-way code made from your email address, so that the free image is not given twice. It cannot be turned back into the address and is used for nothing else.
• The reports you sent about an image (reason and note), without your name or email address.
• For each purchase made in the app, the App Store or Google Play transaction number and your account's internal identifier, so that a purchase is never credited twice or after a refund.

Stripe, Apple and Google keep their own records of your purchases, under their terms and the law.